Question 1

To Meet and Greet

Accepted Answer

The meet and greet is a chance for the dog walker and the pet parent or sibling to meet each other and the pet before committing the service are confirmed.
It may be online via zoom or in person, we use this opportunity to discuss expectations.

Question 2

When do we walk the dogs ?

Accepted Answer

Depending on the bookings or availability, we are available Monday to Friday.

Question 3

How do I know if the dog walking service is safe ?

Accepted Answer

There will be personal and thorough checks during the dog walking session, backed with regular updates about your furry pal.

Question 4

After hiring a dog walker, what should I provide to her or him?

Accepted Answer

Once you've sorted through the costs of the dog walks and the payment, then your last job is to give your dog walker everything needed for a successful first walk. After that, you can finally relax and enjoy the extra hours in the week which you've earned for yourself.

Here are some items to provide to your dog walker:
• Walker entry: method of safely entering your home (ie. key lockbox or electronic door code)
• Contact information: your phone number and/or email address
• Health information: veterinary details about your dog, which may be worth disclosing
• Supplies: the whereabouts of your dog's leash, collar, potty bags, treats, and other relevant items for the walk

Question 5

What do we do in case of emergency?

Accepted Answer

We first call you (the client/parent) to discuss the situation and to sort out the best plan of action. If you cannot be reached and medical attention is required, we will take your pet to the vet designated by you or the nearest to our current location.

Question 6

Where are the dog walking services, available?

Accepted Answer

Dog walking services are provided in Dadar ,Shivaji Park ,and Mahim.

Question 7

How do I cancel a dog walking booking and receive a refund?

Accepted Answer

Please note that Bonehemian Tails will refund you the total amount for cancellation done 48 hours before the date of the appointment. Last-minute cancellations will not be refunded.

Question 8

Do we ensure quality services ?

Accepted Answer

When you book with bonehemian Tails, you will receive constant updates to ensure that your pet is having his routine walk properly and regularly at the time suggested by the parent. We also ensure to have leash walking while your pet is on his walk. This way we not only ensure the daily dose of healthy walks but also train while at it.

Question 9

Pet sitting and boarding services ?

Accepted Answer

We reside in Mahim, so we are open to people in the nearby vicinity in areas like Bandra Worli Dadar Matunga Santacruz Andheri Peddar Road.
if you live far away and can manage your pet feel free to do so , no  restriction on pet sitting or pet boarding in case you need to go out of town

Question 10

What Will My Dog Do while Boarding?

Accepted Answer

Many owners /pet parents wonder what their pets will be up to when they are boarding with us. You want to be certain that your pet will get plenty of love, attention, and interaction just like she /he does at home. We have a  daily routine that involves a range of activities from walks/hikes to playtime mind games ,board games and much more, and of course some downtime in between. Rest assured that our great service will keep her /his brain and body active and having plenty of fun to distract her from your temporary separation.

Question 11

Pet sitting and boarding services

Accepted Answer

We reside in Mahim, so we are open to people in the nearby vicinity in areas like Bandra Worli Dadar Matunga Santacruz Andheri Peddar Road.
if you live far away and can manage your pet feel free to do so , no  restriction on pet sitting or pet boarding in case you need to go out of town

Question 12

To know more details ?

Accepted Answer

Call us - 9137140162 or WhatsApp us on the same number stated.

Question 13

What Will My Dog Eat while Boarding?

Accepted Answer

At Bonehemian Tails we prepare home cooked meals available in veg and non veg which includes vegs fish and chicken three times a day. We also love to indulge and pamper our fur buddies with treats and much more with rice or chapti. 
Their pet going hungry is one of the biggest fears of many owners when they place their pet into boarding is where we want to ease your mind knowing that your loved one doesn't go hungry.
Pet parents /owners are allowed to bring their own dog food we hold no restraint against that.
Incase your buddy has an allergy make sure to inform bonehemian tails about it.

Question 14

At what age is it appropriate to board your puppy?

Accepted Answer

Once the complete vaccination cycle is done, it is safe to board your puppy outside. Typically a 4 month puppy is ready to stay at a boarding facility.

Question 15

Does my dog need to be vaccinated?

Accepted Answer

Yes. Your dog must be up to date with all its annual vaccinations and copies provided. Kennel Cough prevention treatment is also required. Your dog must also be wormed and flea treated before being placed with us. It is your responsibility to ensure your pet is free of fleas. If fleas are present, your carer may treat your pet and you will need to reimburse your carer for any expense incurred.
If there is any medical reason why your dog is not vaccinated, it could still be possible for your dog(s) to stay with one of our carers. Please provide information on our booking forms.  It is your responsibility to ensure your pet is free of fleas. If fleas are present, your carer may treat your pet and you will need to reimburse your carer for any expense incurred.

Question 16

My dog usually sleeps on my bed – will the carer allow him/her to do this?

Accepted Answer

I get asked this question a lot by many pet parents, Our fur buddies are free to sleep wherever they seem to be comfortable, it can be the dog bed with us or the floors or sofas.
Access and freely roam about unrestrained, we have no issues as long no damaged is been caused or done on our household furniture or anything then the pet parents will be charged for damages.

Question 17

How long can I board my dog?

Accepted Answer

There is no upper limit to the stay duration. We accept boarding requirements ranging from 1 day up to months at a go.

Question 18

WHAT IS THE DIFFERENCE BETWEEN 'DOG DAYCARE' AND 'DOG BOARDING?"

Accepted Answer

Dog daycare means, leaving your dog in our care for the day; generally for work, business during the day, etc. After you are done handling your business, you would then check your dog out the same day. Now, boarding your dog means you are leaving your dog in our care for one or more nights. We do require a reservation for dog daycare and boarding but we will accommodate for any emergencies that may come up, just give us a call!

Question 19

HOW MANY TIMES MY DOG GO OUT FOR POTTY BREAKS?

Accepted Answer

Your pet will be let out to a large exercise area 4 times every day, 7:30 a.m, noon,4:00 p.m and 7;30 p.m.

Question 20

WHAT VACCINES DO YOU REQUIRE?

Accepted Answer

At Top Dog, we take our vaccination requirements very seriously. We are concerned with both the health of your pet, and the health of all the other animals your pet may come in contact with while boarding with us. When making a reservation, we will let you know what vaccination information if any, we have on file for your pet, and when we show those vaccinations are due to expire. However, it is the owner’s responsibility to ensure that Top Dog has required proof of vaccinations prior to boarding. 
All vaccinations must be given at least 48 hours prior to boarding. First-time vaccinations for puppies must be given at least 2 weeks prior to boarding. Vaccinations cannot expire during your pet’s stay.
Dogs (Must be at least 4 months old) – Rabies, DHPP (Distemper), Bordetella. Canine influenza (Highly recommended)
• Rabies can be either 1 year or 3-year vaccinations DHLPP Yearly
• Bordetella must be a 6-month vaccination or yearly
• Canine Influenza yearly. Highly recommended. 
Cats: Rabies and Distemper

Question 21

MY DOG TAKES MEDICATION. ARE YOU ABLE TO GIVE IT TO THEM?

Accepted Answer

Yes, we will gladly administer medications to your dog while they are in our care. All medications must be in the original prescription container so that we will have detailed information about the medication. We do not administer injections.

Question 22

Does my dog have to be spayed/neutered?

Accepted Answer

No, your dog does not have to be spayed/or neutered. 
If your female dog is in heat or is on heat, we have separate rooms that are spacious enough to accommodate them and their well-being.
We do make sure nothing unnecessary takes and are monitored on a full-time basis.

Question 23

Can a relative come to visit my dog while I’m away?

Accepted Answer

Yes. They will need to schedule an appointment for each day they wish to visit.
But the information about them must be well notified in advance to Bonehemian Tails no last minute visitations will be allowed due to the safety of the dogs living here.

Question 24

my dog lost weight during their boarding visit. is that normal?

Accepted Answer

It’s not uncommon for a pet to lose some weight while staying. Most of the weight loss is due to the excitement of being with other people and dogs, and the exercise they receive while playing in our large or indoor play areas. Dogs in our care get constant activity which doesn’t always happen at home. In short, dogs will typically burn significantly more calories during their boarding visit than they normally do. 
We do agility games board games mental games and a lot of other things to keep them happy mentally and physically.

Question 25

do we accept all breeds of dogs?

Accepted Answer

Yes, we love all dogs and do not discriminate based on breed, age, alteration or size

Question 26

What times can I  drop off and pick up my dog?

Accepted Answer

Our normal lobby hours are from 7am to 9pm, seven days a week. However, if you do come after 10.30 pm in the night or early morning then please note that an additional fee may apply for after-hours check-in or check-out.

Question 27

can my pet catch a disease by being around other pets?

Accepted Answer

Your pet can be exposed to diseases regardless of where they are, whether at home, at a dog park, taking a walk in your neighbourhood, or staying at our boarding. However, the risk of contracting a disease is quite low and virtually eliminated when proper vaccinations are administered (as we require). In addition, we maintain very high sanitation standards and we do everything we can to prevent transmittable diseases from occurring in our home.

Question 28

Do we get updates on our furbabies ??

Accepted Answer

Yes we do keep the pet parents updated by sending videos and pictures to them whether they are playing eating or having fun at all times to secure a peaceful mind.

Question 29

CAN I BRING MY DOG’S BED AND TOYS?

Accepted Answer

You are welcome to bring your dog’s personal belongings, with a few exceptions. For your dog’s safety, we do not allow stuffed beds of any kind. Even dogs who do not chew on their beds at home may become stressed and chew on them while staying in a new environment. Ingesting stuffing from a bed can be extremely harmful to your pet.
We do provide our own beds for them which are washed , sprayed with tick solution safe for your fur babies for them to sleep and rest on.

Question 30

IS BONEHEMIAN TAILS OPEN ON HOLIDAYS?

Accepted Answer

YUSSSSSSSSSS WE ARE OPEN THE BEST TIME OF THE YEAR TO SPEND WITH MY FUR BUDDIES WOULDNT TRADE IT FOR THE WORLD

Question 31

Does my dog need flea/tick treatment?

Accepted Answer

Flea/Tick strongly encouraged. If your dog is found to have either fleas or ticks, they will be quarantined until they can be picked up and can only return after confirmed treatment and evidence of infestation being resolved.

Question 32

Can I take a tour?

Accepted Answer

We invite you to meet and visit our home-style pet boarding facility. We maintain a clean and sanitary environment for your pet. We will be able to answer any questions you may have without hesitation.

Question 33

What is a pet taxi ?

Accepted Answer

A pet taxi is a service that can bring your pet to and from places, whether you can accompany them or not. It’s like getting a sitter and chauffeur for your pet in one, or finding a cab that will allow you to bring your pet along. This is useful for times when you’re too busy to drop off your pet to their appointment, or your car broke down, and you can’t take your pet on public transportation

Question 34

Can you transport me and/or my pet to different location or state ?

Accepted Answer

Yes we do provides services for that but please make sure to book in advance due to the availability of bookings

Question 35

Will my pet be the only pet travelling ?

Accepted Answer

Your pet will be the sole passenger riding with us your pets every own private transport at his or her disposal

Question 36

Can dogs , cats and other animals / birds all travel with you ?

Accepted Answer

Yes as long as they fit. We are open to any animal or bird travelling with us prioritising their comfort and safety

Question 37

Can you take take sick or injured pets ?

Accepted Answer

Yes we do take injured and sick pets thats why we started our own pet transport due to circumstances like this

Question 38

What types of pets are allowed in your pet friendly taxi?

Accepted Answer

We accommodate a wide of range of dogs from dobermans  Great Danes to toy breeds , cats ,rabbits and other exotic animals. 
If you have any specific concerns feel free to reach out to us.

Question 39

Are there any additional charges for travelling with pets ?

Accepted Answer

We aim to keep our pet friendly transport service as affordable for all our parents and customers. Our prices are detailed and transparent at a fixed rate. We provide you with all the necessary information when you give us a buzz
Waiting charges are billed separetely  as the driver time is taken into consideration.

Question 40

Will my pet be comfortable during the journey ?

Accepted Answer

yes trained drivers with a background of canine training and own two boarding business for dogs with driving experience more than 5 years will ensure to follow traffic guidelines and drive within speed limits because your pet's safety and comfort is our priority.
We have spacious interiors and maintain a pet friendly atmosphere to keep your pets calm and comfortable during their journey.

Question 41

Can I accompany my pet during the ride ?

Accepted Answer

yes you are more than welcome to do so as the pet will be more comfortable with their parents but our car has a seating limitation so bear that in mind.

Question 42

What qualifications do Pawventure Pet Transport drivers have ?

Accepted Answer

Have zero penalties , police checked and hold a driver's license and insured and trained in animal handling.

Question 43

What If my pet is prone to car sickness ?

Accepted Answer

To avoid car sickness , Pet Parents should not feed their pets before their journey or couple of hours before a car trip as they might feel nauseous and vomit due to the motion. 
Once in the car allow fresh air and enable the dog to see though the window which help alleviate motion sickness in some dogs. 
Puppies who are not acclimatised to the car may be prone.
 So please make sure to notify us or the driver that your pet has motion sickness so we can take precautions and vail comfort during their travel.

Question 44

What is your payment policy ?

Accepted Answer

Cancellation Charges will be applied and we only take advance payments through online payment Such as Google Pay.
No Cash transactions will be accepted

Question 45

What will be your hours of Operation ?

Accepted Answer

We are open from MONDAYS TO SUNDAYS  
8AM TO 10 PM 
Please make sure to book us in advance to enjoy our services.
Thank you

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